---
description: Side-by-side comparison of JIRA Service Management vs Freshstatus. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs Freshstatus Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management \<span\>vs\</span\> Freshstatus](https://www.capterra.com.sg/compare/138769/185971/jira-service-management/vs/freshstatus)

# Compare JIRA Service Management vs Freshstatus

Canonical: https://www.capterra.com.sg/compare/138769/185971/jira-service-management/vs/freshstatus

> Detailed comparison between JIRA Service Management and Freshstatus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | Freshstatus |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 770 | 73 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### Freshstatus

Freshstatus enables SMBs to manage incidents and build a fully branded status page in minutes\! Join 10,000+ businesses that trust Freshstatus. Its free forever\!

## Key features

### JIRA Service Management

- API
- Alerts/Notifications
- Asset Tracking
- Bug Tracking
- Bug/Issue Capture
- Customer Complaint Tracking
- Customizable Reports
- Customizable Templates
- For IT Project Management
- Help Desk Management
- IT Incident Management
- Issue Scheduling
- Maintenance Scheduling
- Monitoring
- Project Management
- Scheduling
- Status Tracking
- Support Ticket Management
- Task Management

### Freshstatus

- API
- Alerts/Notifications
- Customizable Templates
- IT Incident Management
- Maintenance Scheduling
- Reminders
- Status Tracking
- Task Management

## Links

- [View JIRA Service Management Profile](https://www.capterra.com.sg/software/138769/jira-service-management)
- [View Freshstatus Profile](https://www.capterra.com.sg/software/185971/freshstatus)
- [View Original Comparison](https://www.capterra.com.sg/compare/138769/185971/jira-service-management/vs/freshstatus)

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