---
description: Side-by-side comparison of JIRA Service Management vs Dynamics 365. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs Dynamics 365 Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [JIRA Service Management \<span\>vs\</span\> Dynamics 365](https://www.capterra.com.sg/compare/138769/157279/jira-service-management/vs/dynamics-365)

# Compare JIRA Service Management vs Dynamics 365

Canonical: https://www.capterra.com.sg/compare/138769/157279/jira-service-management/vs/dynamics-365

> Detailed comparison between JIRA Service Management and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | Dynamics 365 |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 759 | 5806 |
| **Starting Price** | US$20.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## Key features

### JIRA Service Management

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Dashboard
- Document Management
- Email Management
- Maintenance Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Scheduling
- Search/Filter
- Status Tracking
- Supplier Management
- Support Ticket Management
- Templates
- Workflow Management

### Dynamics 365

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Dashboard
- Document Management
- Email Management
- Maintenance Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Scheduling
- Search/Filter
- Status Tracking
- Supplier Management
- Support Ticket Management
- Templates
- Workflow Management

## Links

- [View JIRA Service Management Profile](https://www.capterra.com.sg/software/138769/jira-service-management)
- [View Dynamics 365 Profile](https://www.capterra.com.sg/software/157279/dynamics-365)
- [View Original Comparison](https://www.capterra.com.sg/compare/138769/157279/jira-service-management/vs/dynamics-365)

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