---
description: Side-by-side comparison of JIRA Service Management vs Certero for Enterprise SAM. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs Certero for Enterprise SAM Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management \<span\>vs\</span\> Certero for Enterprise SAM](https://www.capterra.com.sg/compare/138769/152748/jira-service-management/vs/assetstudio)

# Compare JIRA Service Management vs Certero for Enterprise SAM

Canonical: https://www.capterra.com.sg/compare/138769/152748/jira-service-management/vs/assetstudio

> Detailed comparison between JIRA Service Management and Certero for Enterprise SAM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JIRA Service Management | Certero for Enterprise SAM |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 763 | 6 |
| **Starting Price** | US$20.00 | US$9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### Certero for Enterprise SAM

1,000 endpoints up to global enterprises. &#10;The Certero platform covers desktop to datacenter (SAP, Oracle, IBM), Mobile, SaaS \&amp; Cloud.&#10;Simply switch on whatever ITAM/SAM Solution or Services you need.

## Key features

### JIRA Service Management

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Audit Management
- Audit Trail
- Compliance Management
- Contract/License Management
- Cost Tracking
- Customizable Reports
- Inventory Management
- Monitoring
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations

### Certero for Enterprise SAM

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Audit Management
- Audit Trail
- Compliance Management
- Contract/License Management
- Cost Tracking
- Customizable Reports
- Inventory Management
- Monitoring
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations

## Links

- [View JIRA Service Management Profile](https://www.capterra.com.sg/software/138769/jira-service-management)
- [View Certero for Enterprise SAM Profile](https://www.capterra.com.sg/software/152748/assetstudio)
- [View Original Comparison](https://www.capterra.com.sg/compare/138769/152748/jira-service-management/vs/assetstudio)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"JIRA Service Management vs Certero for Enterprise SAM Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of JIRA Service Management vs Certero for Enterprise SAM. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/138769/152748/jira-service-management/vs/assetstudio","about":[{"@id":"https://www.capterra.com.sg/software/138769/jira-service-management#software"},{"@id":"https://www.capterra.com.sg/software/152748/assetstudio#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/138769/152748/jira-service-management/vs/assetstudio#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/138769/152748/jira-service-management/vs/assetstudio#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"JIRA Service Management","description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/278c8b7c-3fac-45c1-9fbe-2c9c9c8f2716.png","url":"https://www.capterra.com.sg/software/138769/jira-service-management","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/138769/jira-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":763},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Certero for Enterprise SAM","description":"Industry-leading Hardware, Software, datacenter, SaaS &amp; Cloud Asset Management and Cost Optimization solution.\n\nCertero simplifies governance and optimization processes by ensuring good clean data &amp; full visibility of assets straight-out-of-the-box, all covered by a single management platform for a 'Single Pane of Glass' view.\n\nSee &amp; optimize technology assets everywhere in real-time to actively reduce costs by eliminating wastage and right-sizing investments.\nISO27001 Certified for security.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/22f8d55b-24d6-4b48-9e92-6f98506e8314.png","url":"https://www.capterra.com.sg/software/152748/assetstudio","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/152748/assetstudio#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":6},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"JIRA Service Management vs Certero for Enterprise SAM","position":3,"item":"https://www.capterra.com.sg/compare/138769/152748/jira-service-management/vs/assetstudio","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/compare/138769/152748/jira-service-management/vs/assetstudio#breadcrumblist"}]}
</script>