---
description: Side-by-side comparison of Salesforce Service Cloud vs Manhattan Active Omni. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs Manhattan Active Omni Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Manhattan Active Omni](https://www.capterra.com.sg/compare/136189/209714/salesforce/vs/manhattan-active-omni)

# Compare Salesforce Service Cloud vs Manhattan Active Omni

Canonical: https://www.capterra.com.sg/compare/136189/209714/salesforce/vs/manhattan-active-omni

> Detailed comparison between Salesforce Service Cloud and Manhattan Active Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Service Cloud | Manhattan Active Omni |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 824 | 0 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Manhattan Active Omni

Retail Industry

## Key features

### Salesforce Service Cloud

- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Email Management
- Monitoring
- Multi-Channel Communication
- Order Tracking
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Manhattan Active Omni

- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Email Management
- Monitoring
- Multi-Channel Communication
- Order Tracking
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.com.sg/software/136189/salesforce)
- [View Manhattan Active Omni Profile](https://www.capterra.com.sg/software/209714/manhattan-active-omni)
- [View Original Comparison](https://www.capterra.com.sg/compare/136189/209714/salesforce/vs/manhattan-active-omni)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce Service Cloud vs Manhattan Active Omni Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Salesforce Service Cloud vs Manhattan Active Omni. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/136189/209714/salesforce/vs/manhattan-active-omni","about":[{"@id":"https://www.capterra.com.sg/software/136189/salesforce#software"},{"@id":"https://www.capterra.com.sg/software/209714/manhattan-active-omni#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/136189/209714/salesforce/vs/manhattan-active-omni#breadcrumblist"},"@id":"https://www.capterra.com.sg/compare/136189/209714/salesforce/vs/manhattan-active-omni#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG"},{"name":"Salesforce Service Cloud","description":"Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f5a0c858-66c7-49f8-bdfd-0a429fc5ca8f.png","url":"https://www.capterra.com.sg/software/136189/salesforce","@id":"https://www.capterra.com.sg/software/136189/salesforce#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":824},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Manhattan Active Omni","description":"Manhattan Active Omni is a cloud-based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. The digital self-service portal enables clients to track shipment, initiate returns, cancel orders and handle request customer requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1892fc31-c26b-4a0e-adf0-c3db195b338e.png","url":"https://www.capterra.com.sg/software/209714/manhattan-active-omni","@id":"https://www.capterra.com.sg/software/209714/manhattan-active-omni#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.sg/compare/136189/209714/salesforce/vs/manhattan-active-omni#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Insurance CRM Software","position":2,"item":"/directory/32554/insurance-crm/software","@type":"ListItem"},{"name":"Salesforce Service Cloud vs Manhattan Active Omni","position":3,"item":"https://www.capterra.com.sg/compare/136189/209714/salesforce/vs/manhattan-active-omni","@type":"ListItem"}]}]}
</script>