Salesforce Service Cloud vs Zendesk Suite

US$49.00/month

• Ease of Use

  4.1 (713)

• Features & Functionality

  4.4 (713)

• Customer Service

  4.2 (713)

• Value for Money

  4.1 (713)

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• Ease of Use

  4.3 (3,666)

• Features & Functionality

  4.4 (3,666)

• Customer Service

  4.3 (3,666)

• Value for Money

  4.2 (3,666)

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Businesses in need of service-as-a-software solution for the Communications industry.

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

• Call Monitoring
• Call Scripting
• Configuration Management
• Customizable Branding
• Forms Management
• Offline Form
• Predictive Dialer
• Quality Assurance
• Service Level Agreement (SLA) Management
• Website Visitor Tracking

See all features

• Call Monitoring
• Call Scripting
• Configuration Management
• Customizable Branding
• Forms Management
• Offline Form
• Predictive Dialer
• Quality Assurance
• Service Level Agreement (SLA) Management
• Website Visitor Tracking

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat