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Salesforce Service Cloud vs Salesforce Field Service

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US$25.00/month

US$50.00/month

Overall

4.4 (787)

Ease of Use
4.1 (787)
Features & Functionality
4.4 (787)
Customer Service
4.2 (787)
Value for Money
4.2 (787)

Overall

4.2 (28)

Ease of Use
4.0 (28)
Features & Functionality
4.2 (28)
Customer Service
4.0 (28)
Value for Money
3.9 (28)

Businesses in need of service-as-a-software solution for the Communications industry.

The tool is designed for field service operations, mobile workforce management, dispatch management, asset management, and customer service management.

10/10

Customizable Reports
Fuel Tracking
Monitoring
Real-Time Data
Reminders
Route Optimization
Scheduling
Service History
Status Tracking
Work Order Creation

10/10

Customizable Reports
Fuel Tracking
Monitoring
Real-Time Data
Reminders
Route Optimization
Scheduling
Service History
Status Tracking
Work Order Creation

Cloud-based
On-premise

Cloud-based
On-premise

Live Online
Webinars
Documentation
Videos

Live Online
Webinars
Documentation
Videos

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat