---
description: Side-by-side comparison of Salesforce Service Cloud vs SMS360. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs SMS360 Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud \<span\>vs\</span\> SMS360](https://www.capterra.com.sg/compare/136189/1055281/salesforce/vs/sms360)

# Compare Salesforce Service Cloud vs SMS360

Canonical: https://www.capterra.com.sg/compare/136189/1055281/salesforce/vs/sms360

> Detailed comparison between Salesforce Service Cloud and SMS360. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | SMS360 |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 824 | 6 |
| **Starting Price** | US$25.00 | US$6,000.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### SMS360

Waste and Environmental Services, Construction, Manufacturing, Energy, Port Terminals, Oil \&amp; Gas industry, Transportation \&amp; Logistics, Chemical industry, Utilities, and Government \&amp; Public Sector.

## Key features

### Salesforce Service Cloud

- Asset Tracking
- Call Tracking
- Compliance Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Fuel Tracking
- Incident Management
- Incident Reporting
- Lead Management
- Maintenance Scheduling
- Monitoring
- Prioritization
- Risk Assessment
- Scheduling
- Service History
- Transfers/Routing

### SMS360

- Compliance Management
- Dashboard
- Incident Management
- Incident Reporting
- Maintenance Scheduling
- Monitoring
- Prioritization
- Risk Assessment
- Safety Management
- Scheduling
- Vehicle Management

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.com.sg/software/136189/salesforce)
- [View SMS360 Profile](https://www.capterra.com.sg/software/1055281/sms360)
- [View Original Comparison](https://www.capterra.com.sg/compare/136189/1055281/salesforce/vs/sms360)

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