---
description: Side-by-side comparison of VICIdial vs Nextiva Contact Center. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
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title: VICIdial vs Nextiva Contact Center Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [VICIdial \<span\>vs\</span\> Nextiva Contact Center](https://www.capterra.com.sg/compare/135842/145004/vicidial/vs/nextiva-call-center)

# Compare VICIdial vs Nextiva Contact Center

Canonical: https://www.capterra.com.sg/compare/135842/145004/vicidial/vs/nextiva-call-center

> Detailed comparison between VICIdial and Nextiva Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | VICIdial | Nextiva Contact Center |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 265 | 112 |
| **Starting Price** | US$400.00 | US$30.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### VICIdial

Any company wanting a contact center solution without vendor lock-in.

### Nextiva Contact Center

Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers.

## Key features

### VICIdial

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Performance Metrics
- Progressive Dialer
- Reporting/Analytics

### Nextiva Contact Center

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Performance Metrics
- Progressive Dialer
- Reporting/Analytics

## Links

- [View VICIdial Profile](https://www.capterra.com.sg/software/135842/vicidial)
- [View Nextiva Contact Center Profile](https://www.capterra.com.sg/software/145004/nextiva-call-center)
- [View Original Comparison](https://www.capterra.com.sg/compare/135842/145004/vicidial/vs/nextiva-call-center)

-----

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