---
description: Side-by-side comparison of Giva vs HelpDesk. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Giva vs HelpDesk Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Giva \<span\>vs\</span\> HelpDesk](https://www.capterra.com.sg/compare/135094/185973/giva-customer-service/vs/helpdesk)

# Compare Giva vs HelpDesk

Canonical: https://www.capterra.com.sg/compare/135094/185973/giva-customer-service/vs/helpdesk

> Detailed comparison between Giva and HelpDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Giva | HelpDesk |
| **Overall rating** | 4.9/5 | 4.6/5 |
| **Total Reviews** | 57 | 183 |
| **Starting Price** | US$69.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Giva

From start ups to large companies, customers trust Giva with their customer support or help desk needs.

### HelpDesk

From bootstrapped startups to global enterprises, HelpDesk.com is suitable for all companies, regardless of their size or industry.

## Key features

### Giva

- AI Summarization
- API
- Activity Tracking
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Project Management
- Projections
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback
- Task Automation

### HelpDesk

- AI Summarization
- API
- Activity Tracking
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Project Management
- Projections
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback
- Task Automation

## Links

- [View Giva Profile](https://www.capterra.com.sg/software/135094/giva-customer-service)
- [View HelpDesk Profile](https://www.capterra.com.sg/software/185973/helpdesk)
- [View Original Comparison](https://www.capterra.com.sg/compare/135094/185973/giva-customer-service/vs/helpdesk)

-----

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