---
description: Side-by-side comparison of NiCE CXone vs Replicant. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
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title: NiCE CXone vs Replicant Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [NiCE CXone \<span\>vs\</span\> Replicant](https://www.capterra.com.sg/compare/134775/190728/incontact-call-center-software/vs/replicant)

# Compare NiCE CXone vs Replicant

Canonical: https://www.capterra.com.sg/compare/134775/190728/incontact-call-center-software/vs/replicant

> Detailed comparison between NiCE CXone and Replicant. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Replicant |
| **Overall rating** | 4.2/5 | 4.9/5 |
| **Total Reviews** | 581 | 21 |
| **Starting Price** | US$110.00 | US$0.30 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### NiCE CXone

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Replicant

Enterprise customer service and digital transformation leaders in industries like retail, insurance, telecommunications, financial services, consumer goods, healthcare, travel \&amp; hospitality and more.

## Key features

### NiCE CXone

- AI/Machine Learning
- API
- Alerts/Escalation
- CRM
- Call Logging
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- Outbound Call Center
- Performance Metrics
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Replicant

- AI/Machine Learning
- API
- Alerts/Escalation
- CRM
- Call Logging
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- Outbound Call Center
- Performance Metrics
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View NiCE CXone Profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
- [View Replicant Profile](https://www.capterra.com.sg/software/190728/replicant)
- [View Original Comparison](https://www.capterra.com.sg/compare/134775/190728/incontact-call-center-software/vs/replicant)

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