---
description: Side-by-side comparison of NiCE CXone vs Medallia Agent Connect. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
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title: NiCE CXone vs Medallia Agent Connect Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [NiCE CXone \<span\>vs\</span\> Medallia Agent Connect](https://www.capterra.com.sg/compare/134775/181460/incontact-call-center-software/vs/stella-connect)

# Compare NiCE CXone vs Medallia Agent Connect

Canonical: https://www.capterra.com.sg/compare/134775/181460/incontact-call-center-software/vs/stella-connect

> Detailed comparison between NiCE CXone and Medallia Agent Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Medallia Agent Connect |
| **Overall rating** | 4.2/5 | 4.9/5 |
| **Total Reviews** | 581 | 18 |
| **Starting Price** | US$110.00 | US$39.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### NiCE CXone

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Medallia Agent Connect

Stella Connect by Medallia helps growing startups, large enterprises, SMBS, and BPOs collect real-time customer feedback, streamline QA, and power in-the-moment agent coaching.

## Key features

### NiCE CXone

- API
- Alerts/Escalation
- Customer Database
- Customer Experience Management
- Dashboard
- Employee Coaching Tools
- Feedback Management
- Live Chat
- Monitoring
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management

### Medallia Agent Connect

- API
- Alerts/Escalation
- Customer Database
- Customer Experience Management
- Dashboard
- Employee Coaching Tools
- Feedback Management
- Live Chat
- Monitoring
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management

## Links

- [View NiCE CXone Profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
- [View Medallia Agent Connect Profile](https://www.capterra.com.sg/software/181460/stella-connect)
- [View Original Comparison](https://www.capterra.com.sg/compare/134775/181460/incontact-call-center-software/vs/stella-connect)

-----

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