NICE inContact CXone vs SwyxWare

Best for

Who Uses This Software?

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.
Not provided by vendor
Pricing

Starting Price

N/A
N/A

Free Trial

  • No
  • Yes

Free Version

  • No
  • No

Details

Not provided by vendor
Not provided by vendor
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contractor Management
  • Escalation Management
  • FCC Compliance
  • IVR / Voice Recognition
  • Instant Retrieval
  • Multi-Channel Communication
  • Time & Attendance Management
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contractor Management
  • Escalation Management
  • FCC Compliance
  • IVR / Voice Recognition
  • Instant Retrieval
  • Multi-Channel Communication
  • Time & Attendance Management
Ratings

Overall

4.1/5
3.1/5

Ease of Use

4.1/5
3.6/5

Customer Service

3.8/5
2.8/5

Features & Functionality

4/5
2.9/5

Value for Money

3.8/5
3/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars