NICE inContact CXone vs SwyxWare

SwyxWare

by Swyx Solutions

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N/A
N/A
  • Ease of Use
    4.1/5
  • Features & Functionality
    4/5
  • Customer Service
    3.8/5
  • Value for Money
    3.9/5
  • Ease of Use
    3.6/5
  • Features & Functionality
    2.9/5
  • Customer Service
    2.8/5
  • Value for Money
    3/5
Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.
Not provided by vendor
10/10
  • Call Center Management
  • Call Monitoring
  • Contractor Management
  • Email Management
  • Escalation Management
  • FCC Compliance
  • IVR / Voice Recognition
  • Multi-Channel Communication
  • Record & Playback ability
  • Time & Attendance Management
1/10
  • Call Center Management
  • Call Monitoring
  • Contractor Management
  • Email Management
  • Escalation Management
  • FCC Compliance
  • IVR / Voice Recognition
  • Multi-Channel Communication
  • Record & Playback ability
  • Time & Attendance Management

Web/Installed

Mobile

Web/Installed

Mobile

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

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