---
description: Side-by-side comparison of CXone Mpower vs 8x8 Contact Center. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
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title: CXone Mpower vs 8x8 Contact Center Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [CXone Mpower \<span\>vs\</span\> 8x8 Contact Center](https://www.capterra.com.sg/compare/134775/161523/incontact-call-center-software/vs/contactnow)

# Compare CXone Mpower vs 8x8 Contact Center

Canonical: https://www.capterra.com.sg/compare/134775/161523/incontact-call-center-software/vs/contactnow

> Detailed comparison between CXone Mpower and 8x8 Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | 8x8 Contact Center |
| **Overall rating** | 4.2/5 | 4.3/5 |
| **Total Reviews** | 581 | 47 |
| **Starting Price** | US$71.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### 8x8 Contact Center

Mid Market and Enterprise Companies who require call center technology.

## Key features

### CXone Mpower

- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Employee Scheduling
- For Call Centers
- Inbound Call Center
- Live Chat
- Monitoring
- Outbound Call Center
- Performance Management
- Performance Metrics
- Progressive Dialer
- Quality Management
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics

### 8x8 Contact Center

- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Employee Scheduling
- For Call Centers
- Inbound Call Center
- Live Chat
- Monitoring
- Outbound Call Center
- Performance Management
- Performance Metrics
- Progressive Dialer
- Quality Management
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics

## Links

- [View CXone Mpower Profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
- [View 8x8 Contact Center Profile](https://www.capterra.com.sg/software/161523/contactnow)
- [View Original Comparison](https://www.capterra.com.sg/compare/134775/161523/incontact-call-center-software/vs/contactnow)

-----

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