---
description: Side-by-side comparison of NiCE CXone vs Dialer360. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NiCE CXone vs Dialer360 Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [NiCE CXone \<span\>vs\</span\> Dialer360](https://www.capterra.com.sg/compare/134775/159373/incontact-call-center-software/vs/dialer360)

# Compare NiCE CXone vs Dialer360

Canonical: https://www.capterra.com.sg/compare/134775/159373/incontact-call-center-software/vs/dialer360

> Detailed comparison between NiCE CXone and Dialer360. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Dialer360 |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 581 | 27 |
| **Starting Price** | US$110.00 | US$25.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### NiCE CXone

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Dialer360

SMB&#10;Enterprise&#10;Call Center&#10;Solar Energy&#10;Healthcare Insurance&#10;Travel and Tourism&#10;Business Process Outsourcing (BPO)&#10;Real Estate&#10;Fundraising&#10;Home Improvement

## Key features

### NiCE CXone

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Recording
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Real-Time Reporting
- Voice Mail

### Dialer360

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Recording
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Real-Time Reporting
- Voice Mail

## Links

- [View NiCE CXone Profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
- [View Dialer360 Profile](https://www.capterra.com.sg/software/159373/dialer360)
- [View Original Comparison](https://www.capterra.com.sg/compare/134775/159373/incontact-call-center-software/vs/dialer360)

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