---
description: Side-by-side comparison of NiCE CXone vs Zoom Workplace. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NiCE CXone vs Zoom Workplace Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [NiCE CXone \<span\>vs\</span\> Zoom Workplace](https://www.capterra.com.sg/compare/134775/144037/incontact-call-center-software/vs/zoom-video-conferencing)

# Compare NiCE CXone vs Zoom Workplace

Canonical: https://www.capterra.com.sg/compare/134775/144037/incontact-call-center-software/vs/zoom-video-conferencing

> Detailed comparison between NiCE CXone and Zoom Workplace. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | NiCE CXone | Zoom Workplace |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 582 | 14688 |
| **Starting Price** | US$110.00 | US$14.99 |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### NiCE CXone

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Zoom Workplace

Small teams, mid-market organizations, and large enterprises across all industries, including Education, Healthcare, Financial Services, Government, Manufacturing, Retail, Frontline, and Broadcast.

## Key features

### NiCE CXone

- AI/Machine Learning
- API
- Auto-Dialer
- CRM
- Call Disposition
- Call Tracking
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Database
- Dashboard
- Email Management
- File Transfer
- Live Chat
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Real-Time Chat
- Recording
- Surveys & Feedback

### Zoom Workplace

- AI/Machine Learning
- API
- Auto-Dialer
- CRM
- Call Disposition
- Call Tracking
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Database
- Dashboard
- Email Management
- File Transfer
- Live Chat
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Real-Time Chat
- Recording
- Surveys & Feedback

## Links

- [View NiCE CXone Profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
- [View Zoom Workplace Profile](https://www.capterra.com.sg/software/144037/zoom-video-conferencing)
- [View Original Comparison](https://www.capterra.com.sg/compare/134775/144037/incontact-call-center-software/vs/zoom-video-conferencing)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"NiCE CXone vs Zoom Workplace Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of NiCE CXone vs Zoom Workplace. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/134775/144037/incontact-call-center-software/vs/zoom-video-conferencing","about":[{"@id":"https://www.capterra.com.sg/software/134775/incontact-call-center-software#software"},{"@id":"https://www.capterra.com.sg/software/144037/zoom-video-conferencing#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/134775/144037/incontact-call-center-software/vs/zoom-video-conferencing#breadcrumblist"},"@id":"https://www.capterra.com.sg/compare/134775/144037/incontact-call-center-software/vs/zoom-video-conferencing#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"NiCE CXone","description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.","image":"https://images.g2crowd.com/display-layer-screenshots/377/91058d4751b71afe7f8fc880ebfb89402e45a0335be70c9476bf5e0b5767cc26.webp","url":"https://www.capterra.com.sg/software/134775/incontact-call-center-software","@id":"https://www.capterra.com.sg/software/134775/incontact-call-center-software#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":582},"offers":{"price":"110","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"Zoom Workplace","description":"Zoom Workplace is a cloud-based collaboration platform that brings meetings, team chat, phone, email, calendar, and whiteboarding into one unified workspace. Businesses use it to connect employees across offices, remote locations, and time zones without switching between multiple tools.\n\nTeams benefit from features like HD video meetings, persistent chat channels, VoIP calling, and shared digital whiteboards. Zoom Workplace also includes AI-powered meeting summaries, task tracking, and scheduling tools to help teams stay organized.\n\nZoom Workplace is suited for businesses of all sizes, from small teams to large enterprises, across industries such as education, healthcare, finance, and technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1bd9e6f3-7026-4238-8a6d-d41d640e8e6e.png","url":"https://www.capterra.com.sg/software/144037/zoom-video-conferencing","@id":"https://www.capterra.com.sg/software/144037/zoom-video-conferencing#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":14688},"offers":{"price":"14.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.sg/compare/134775/144037/incontact-call-center-software/vs/zoom-video-conferencing#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"NiCE CXone vs Zoom Workplace","position":3,"item":"https://www.capterra.com.sg/compare/134775/144037/incontact-call-center-software/vs/zoom-video-conferencing","@type":"ListItem"}]}]}
</script>