---
description: Side-by-side comparison of NiCE CXone vs Zoom Workplace. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NiCE CXone vs Zoom Workplace Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [NiCE CXone \<span\>vs\</span\> Zoom Workplace](https://www.capterra.com.sg/compare/134775/144037/incontact-call-center-software/vs/zoom-video-conferencing)

# Compare NiCE CXone vs Zoom Workplace

Canonical: https://www.capterra.com.sg/compare/134775/144037/incontact-call-center-software/vs/zoom-video-conferencing

> Detailed comparison between NiCE CXone and Zoom Workplace. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Zoom Workplace |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 581 | 14581 |
| **Starting Price** | US$110.00 | US$14.99 |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### NiCE CXone

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Zoom Workplace

Cloud-based video conferencing solution that assists SMBs and large enterprises with wireless media sharing, video system interoperability, screen sharing, and more.

## Key features

### NiCE CXone

- AI/Machine Learning
- API
- Auto-Dialer
- CRM
- Call Disposition
- Call Tracking
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Database
- Dashboard
- Email Management
- File Transfer
- Live Chat
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Real-Time Chat
- Recording
- Surveys & Feedback

### Zoom Workplace

- AI/Machine Learning
- API
- Auto-Dialer
- CRM
- Call Disposition
- Call Tracking
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Database
- Dashboard
- Email Management
- File Transfer
- Live Chat
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Real-Time Chat
- Recording
- Surveys & Feedback

## Links

- [View NiCE CXone Profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
- [View Zoom Workplace Profile](https://www.capterra.com.sg/software/144037/zoom-video-conferencing)
- [View Original Comparison](https://www.capterra.com.sg/compare/134775/144037/incontact-call-center-software/vs/zoom-video-conferencing)

-----

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