---
description: Side-by-side comparison of Intercom vs Gorgias. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intercom vs Gorgias Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom \<span\>vs\</span\> Gorgias](https://www.capterra.com.sg/compare/134347/155357/intercom/vs/gorgias)

# Compare Intercom vs Gorgias

Canonical: https://www.capterra.com.sg/compare/134347/155357/intercom/vs/gorgias

> Detailed comparison between Intercom and Gorgias. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Gorgias |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 1131 | 133 |
| **Starting Price** | US$39.00 | US$60.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Gorgias

Customer experience, support, and marketing teams of DTC brands selling online with Ecommerce stores built on Shopify, BigCommerce, WooCommerce, Magento, and PrestaShop.

## Key features

### Intercom

- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Transfers/Routing
- Workflow Management

### Gorgias

- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Transfers/Routing
- Workflow Management

## Links

- [View Intercom Profile](https://www.capterra.com.sg/software/134347/intercom)
- [View Gorgias Profile](https://www.capterra.com.sg/software/155357/gorgias)
- [View Original Comparison](https://www.capterra.com.sg/compare/134347/155357/intercom/vs/gorgias)

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