---
description: Side-by-side comparison of Intercom vs VIVI. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intercom vs VIVI Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom \<span\>vs\</span\> VIVI](https://www.capterra.com.sg/compare/134347/1051181/intercom/vs/vivi)

# Compare Intercom vs VIVI

Canonical: https://www.capterra.com.sg/compare/134347/1051181/intercom/vs/vivi

> Detailed comparison between Intercom and VIVI. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | VIVI |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 1131 | 4 |
| **Starting Price** | US$39.00 | US$0.05 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### VIVI

VIVI voice and chat is the right solution to any business big or small that interacts with its customers via voice or chat, or if they are looking to add voice and chat capabilities.

## Key features

### Intercom

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Contextual Guidance
- Customer Database
- Email Management
- For Sales/Marketing
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Analytics
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### VIVI

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Contextual Guidance
- Customer Database
- Email Management
- For Sales/Marketing
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Analytics
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Intercom Profile](https://www.capterra.com.sg/software/134347/intercom)
- [View VIVI Profile](https://www.capterra.com.sg/software/1051181/vivi)
- [View Original Comparison](https://www.capterra.com.sg/compare/134347/1051181/intercom/vs/vivi)

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