---
description: Side-by-side comparison of Freshservice vs Raiseaticket. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs Raiseaticket Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/30921/msp/software) > [Freshservice \<span\>vs\</span\> Raiseaticket](https://www.capterra.com.sg/compare/132997/182383/freshservice/vs/raiseaticket)

# Compare Freshservice vs Raiseaticket

Canonical: https://www.capterra.com.sg/compare/132997/182383/freshservice/vs/raiseaticket

> Detailed comparison between Freshservice and Raiseaticket. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Raiseaticket |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 714 | 46 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Raiseaticket

Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center

## Key features

### Freshservice

- Alerts/Escalation
- Asset Tracking
- Automated Discovery
- Automated Routing
- Customer Complaint Tracking
- Customizable Reports
- For IT Project Management
- Issue Scheduling
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Risk Analysis
- Scheduling
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

### Raiseaticket

- Alerts/Escalation
- Automated Routing
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Freshservice Profile](https://www.capterra.com.sg/software/132997/freshservice)
- [View Raiseaticket Profile](https://www.capterra.com.sg/software/182383/raiseaticket)
- [View Original Comparison](https://www.capterra.com.sg/compare/132997/182383/freshservice/vs/raiseaticket)

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