---
description: Side-by-side comparison of Freshservice vs ScriptRunner. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs ScriptRunner Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/30921/msp/software) > [Freshservice \<span\>vs\</span\> ScriptRunner](https://www.capterra.com.sg/compare/132997/179858/freshservice/vs/scriptrunner)

# Compare Freshservice vs ScriptRunner

Canonical: https://www.capterra.com.sg/compare/132997/179858/freshservice/vs/scriptrunner

> Detailed comparison between Freshservice and ScriptRunner. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | ScriptRunner |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 691 | 9 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### ScriptRunner

Organizations across the globe for whom PowerShell is of strategic importance for their IT automation strategy.

## Key features

### Freshservice

- API
- Collaboration Tools
- Compliance Management
- Customizable Branding
- Dashboard
- Event Logs
- Help Desk Management
- IT Reporting
- Incident Management
- Issue Auditing
- Maintenance Scheduling
- Monitoring
- Patch Management
- Policy Management
- Release Management
- Remote Monitoring & Management
- Scheduling
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### ScriptRunner

- API
- Collaboration Tools
- Compliance Management
- Customizable Branding
- Dashboard
- Event Logs
- Help Desk Management
- IT Reporting
- Incident Management
- Issue Auditing
- Maintenance Scheduling
- Monitoring
- Patch Management
- Policy Management
- Release Management
- Remote Monitoring & Management
- Scheduling
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Freshservice Profile](https://www.capterra.com.sg/software/132997/freshservice)
- [View ScriptRunner Profile](https://www.capterra.com.sg/software/179858/scriptrunner)
- [View Original Comparison](https://www.capterra.com.sg/compare/132997/179858/freshservice/vs/scriptrunner)

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