---
description: Side-by-side comparison of Freshservice vs ServiceNow IT Service Management. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs ServiceNow IT Service Management Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Freshservice \<span\>vs\</span\> ServiceNow IT Service Management](https://www.capterra.com.sg/compare/132997/152874/freshservice/vs/servicenow-knowledge-management)

# Compare Freshservice vs ServiceNow IT Service Management

Canonical: https://www.capterra.com.sg/compare/132997/152874/freshservice/vs/servicenow-knowledge-management

> Detailed comparison between Freshservice and ServiceNow IT Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | ServiceNow IT Service Management |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 685 | 41 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

## Key features

### Freshservice

- Access Controls/Permissions
- Asset Tracking
- Automated Discovery
- Catalog Management
- Change Management
- Collaboration Tools
- Content Management
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- For IT Project Management
- Help Desk Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Ticket Management

### ServiceNow IT Service Management

- Access Controls/Permissions
- Asset Tracking
- Catalog Management
- Change Management
- Collaboration Tools
- Content Management
- Dashboard
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Ticket Management

## Links

- [View Freshservice Profile](https://www.capterra.com.sg/software/132997/freshservice)
- [View ServiceNow IT Service Management Profile](https://www.capterra.com.sg/software/152874/servicenow-knowledge-management)
- [View Original Comparison](https://www.capterra.com.sg/compare/132997/152874/freshservice/vs/servicenow-knowledge-management)

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