Freshservice vs Incident Tracker

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Who Uses This Software?

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Education: -Residence Life and Security -K-12 Healthcare Businesses: Small to Corporate Non-Profit Organizations Government
Pricing

Starting Price

US$19.00/month
US$1,600.00

Free Trial

  • Yes
  • Yes

Free Version

  • No
  • No

Details

21-day free trial, no credit card required.
Not provided by vendor
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Access Controls/Permissions
  • Activity Tracking
  • Audit Trail
  • Corrective Actions (CAPA)
  • Escalation Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Root-Cause Diagnosis
  • Ticket Management
  • Access Controls/Permissions
  • Activity Tracking
  • Audit Trail
  • Corrective Actions (CAPA)
  • Escalation Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Root-Cause Diagnosis
  • Ticket Management
Ratings

Overall

4.5/5
5/5

Ease of Use

4.6/5
5/5

Customer Service

4.7/5
5/5

Features & Functionality

4.3/5
5/5

Value for Money

4.5/5
5/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars