---
description: Side-by-side comparison of Freshservice vs Matrix42 Enterprise Service Management. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs Matrix42 Enterprise Service Management Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/30921/msp/software) > [Freshservice \<span\>vs\</span\> Matrix42 Enterprise Service Management](https://www.capterra.com.sg/compare/132997/1021875/freshservice/vs/matrix42-service-management)

# Compare Freshservice vs Matrix42 Enterprise Service Management

Canonical: https://www.capterra.com.sg/compare/132997/1021875/freshservice/vs/matrix42-service-management

> Detailed comparison between Freshservice and Matrix42 Enterprise Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Matrix42 Enterprise Service Management |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 714 | 1 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Matrix42 Enterprise Service Management

IT Service Manager. IT Asset Manager, IT Support Manager

## Key features

### Freshservice

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Help Desk Management
- IT Asset Tracking
- Incident Management
- License Management
- Monitoring
- Reporting/Analytics
- SSL Security
- Single Sign On
- Supplier Management
- Support Ticket Management
- Workflow Management

### Matrix42 Enterprise Service Management

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Help Desk Management
- IT Asset Tracking
- Incident Management
- License Management
- Monitoring
- Reporting/Analytics
- SSL Security
- Single Sign On
- Supplier Management
- Support Ticket Management
- Workflow Management

## Links

- [View Freshservice Profile](https://www.capterra.com.sg/software/132997/freshservice)
- [View Matrix42 Enterprise Service Management Profile](https://www.capterra.com.sg/software/1021875/matrix42-service-management)
- [View Original Comparison](https://www.capterra.com.sg/compare/132997/1021875/freshservice/vs/matrix42-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshservice vs Matrix42 Enterprise Service Management Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Freshservice vs Matrix42 Enterprise Service Management. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/132997/1021875/freshservice/vs/matrix42-service-management","about":[{"@id":"https://www.capterra.com.sg/software/132997/freshservice#software"},{"@id":"https://www.capterra.com.sg/software/1021875/matrix42-service-management#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/132997/1021875/freshservice/vs/matrix42-service-management#breadcrumblist"},"@id":"https://www.capterra.com.sg/compare/132997/1021875/freshservice/vs/matrix42-service-management#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG"},{"name":"Freshservice","description":"Freshservice is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure.\n\n\nIT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools.\n\n\nFreshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, and gives leaders the insights they need to make better decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.com.sg/software/132997/freshservice","@id":"https://www.capterra.com.sg/software/132997/freshservice#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":714},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Matrix42 Enterprise Service Management","description":"Inspire your customers with excellent service and offer your employees the best employee experience. Satisfied customers are the key to increase revenue and productivity. Outstanding service quality starts with satisfied employees. They need an efficient workspace to deliver high service quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1d42851d-6911-44d8-8984-926455b3c53a.png","url":"https://www.capterra.com.sg/software/1021875/matrix42-service-management","@id":"https://www.capterra.com.sg/software/1021875/matrix42-service-management#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.com.sg/compare/132997/1021875/freshservice/vs/matrix42-service-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"MSP Software","position":2,"item":"/directory/30921/msp/software","@type":"ListItem"},{"name":"Freshservice vs Matrix42 Enterprise Service Management","position":3,"item":"https://www.capterra.com.sg/compare/132997/1021875/freshservice/vs/matrix42-service-management","@type":"ListItem"}]}]}
</script>