---
description: Side-by-side comparison of Re:amaze vs Tidio. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Re:amaze vs Tidio Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Software](/directory/32623/it-ticketing-systems-software/software) > [Re:amaze \<span\>vs\</span\> Tidio](https://www.capterra.com.sg/compare/132952/144040/reamaze/vs/tidio-chat)

# Compare Re:amaze vs Tidio

Canonical: https://www.capterra.com.sg/compare/132952/144040/reamaze/vs/tidio-chat

> Detailed comparison between Re:amaze and Tidio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Re:amaze | Tidio |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 53 | 590 |
| **Starting Price** | US$29.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Re:amaze

Re:amaze is designed for all businesses ranging from startups with high growth apps to eCommerce businesses operating multiple online storefronts.

### Tidio

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

## Key features

### Re:amaze

- API
- CRM
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

### Tidio

- API
- CRM
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

## Links

- [View Re:amaze Profile](https://www.capterra.com.sg/software/132952/reamaze)
- [View Tidio Profile](https://www.capterra.com.sg/software/144040/tidio-chat)
- [View Original Comparison](https://www.capterra.com.sg/compare/132952/144040/reamaze/vs/tidio-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Re:amaze vs Tidio Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Re:amaze vs Tidio. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/132952/144040/reamaze/vs/tidio-chat","about":[{"@id":"https://www.capterra.com.sg/software/132952/reamaze#software"},{"@id":"https://www.capterra.com.sg/software/144040/tidio-chat#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/132952/144040/reamaze/vs/tidio-chat#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/132952/144040/reamaze/vs/tidio-chat#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Re:amaze","description":"Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/91e39531-cb53-466e-a301-5160872d629a.png","url":"https://www.capterra.com.sg/software/132952/reamaze","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/132952/reamaze#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":53},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Tidio","description":"Tidio is a customer support software suite that combines live chat, help desk, chatbot automation, and conversational AI agents. It’s trusted by over 300,000 businesses across ecommerce, tech, and service industries to improve response times, unify communication, and drive growth.\n\nWith Tidio, your support team can chat with customers in real time, automate routine questions using rule-based chatbots called Flows, and manage all conversations—whether they come from email, Messenger, Instagram, or WhatsApp—from a single, streamlined dashboard.\n\nAt the heart of Tidio is Lyro, a smart conversational AI agent capable of resolving up to 64% of everyday customer queries automatically. Lyro pulls from your existing support content to deliver reliable, brand-aligned answers—without guessing or going off-script.\n\nTidio helps teams provide great support at scale, without burning out your agents. It cuts response times, reduces missed messages, and lets your team focus on high-value tickets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/055c92dd-b934-43d4-b32c-39ab74ff2af0.jpeg","url":"https://www.capterra.com.sg/software/144040/tidio-chat","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/144040/tidio-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":590},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Software","position":2,"item":"/directory/32623/it-ticketing-systems-software/software","@type":"ListItem"},{"name":"Re:amaze vs Tidio","position":3,"item":"https://www.capterra.com.sg/compare/132952/144040/reamaze/vs/tidio-chat","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/compare/132952/144040/reamaze/vs/tidio-chat#breadcrumblist"}]}
</script>