---
description: Side-by-side comparison of Re:amaze vs Freshservice. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Re:amaze vs Freshservice Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Software](/directory/32623/it-ticketing-systems-software/software) > [Re:amaze \<span\>vs\</span\> Freshservice](https://www.capterra.com.sg/compare/132952/132997/reamaze/vs/freshservice)

# Compare Re:amaze vs Freshservice

Canonical: https://www.capterra.com.sg/compare/132952/132997/reamaze/vs/freshservice

> Detailed comparison between Re:amaze and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Re:amaze | Freshservice |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 53 | 685 |
| **Starting Price** | US$29.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Re:amaze

Re:amaze is designed for all businesses ranging from startups with high growth apps to eCommerce businesses operating multiple online storefronts.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### Re:amaze

- API
- CRM
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customizable Forms
- Dashboard
- Email Management
- Email Templates
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Templates
- Workflow Management

### Freshservice

- API
- CRM
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customizable Forms
- Dashboard
- Email Management
- Email Templates
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Templates
- Workflow Management

## Links

- [View Re:amaze Profile](https://www.capterra.com.sg/software/132952/reamaze)
- [View Freshservice Profile](https://www.capterra.com.sg/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.com.sg/compare/132952/132997/reamaze/vs/freshservice)

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