---
description: Side-by-side comparison of Vivantio vs JIRA Service Management. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vivantio vs JIRA Service Management Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [Vivantio \<span\>vs\</span\> JIRA Service Management](https://www.capterra.com.sg/compare/132880/138769/vivantio/vs/jira-service-management)

# Compare Vivantio vs JIRA Service Management

Canonical: https://www.capterra.com.sg/compare/132880/138769/vivantio/vs/jira-service-management

> Detailed comparison between Vivantio and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Vivantio | JIRA Service Management |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 178 | 770 |
| **Starting Price** | US$49.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Vivantio

Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## Key features

### Vivantio

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CRM
- Capacity Management
- Content Management
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Issue Scheduling
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CRM
- Capacity Management
- Content Management
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Issue Scheduling
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Vivantio Profile](https://www.capterra.com.sg/software/132880/vivantio)
- [View JIRA Service Management Profile](https://www.capterra.com.sg/software/138769/jira-service-management)
- [View Original Comparison](https://www.capterra.com.sg/compare/132880/138769/vivantio/vs/jira-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Vivantio vs JIRA Service Management Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Vivantio vs JIRA Service Management. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/132880/138769/vivantio/vs/jira-service-management","about":[{"@id":"https://www.capterra.com.sg/software/132880/vivantio#software"},{"@id":"https://www.capterra.com.sg/software/138769/jira-service-management#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/132880/138769/vivantio/vs/jira-service-management#breadcrumblist"},"@id":"https://www.capterra.com.sg/compare/132880/138769/vivantio/vs/jira-service-management#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG"},{"name":"Vivantio","description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/07863c34-da99-404b-8b14-024303778877.webp","url":"https://www.capterra.com.sg/software/132880/vivantio","@id":"https://www.capterra.com.sg/software/132880/vivantio#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":178},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"name":"JIRA Service Management","description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/278c8b7c-3fac-45c1-9fbe-2c9c9c8f2716.png","url":"https://www.capterra.com.sg/software/138769/jira-service-management","@id":"https://www.capterra.com.sg/software/138769/jira-service-management#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":770},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.sg/compare/132880/138769/vivantio/vs/jira-service-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Software","position":2,"item":"/directory/30672/it-service/software","@type":"ListItem"},{"name":"Vivantio vs JIRA Service Management","position":3,"item":"https://www.capterra.com.sg/compare/132880/138769/vivantio/vs/jira-service-management","@type":"ListItem"}]}]}
</script>