---
description: Side-by-side comparison of Lime Connect vs Certainly. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Lime Connect vs Certainly Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Lime Connect \<span\>vs\</span\> Certainly](https://www.capterra.com.sg/compare/131558/183590/userlike-live-chat/vs/certainly)

# Compare Lime Connect vs Certainly

Canonical: https://www.capterra.com.sg/compare/131558/183590/userlike-live-chat/vs/certainly

> Detailed comparison between Lime Connect and Certainly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Lime Connect | Certainly |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 647 | 13 |
| **Starting Price** | US$100.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Lime Connect

Lime Connect works for any company size and adapts to your needs and business goals. Small and medium-sized companies, NGOs as well as large corporations like Toyota already rely on us.

### Certainly

Ecommerce/Webshops, especially Shopify merchants, to organizations looking to improve their online customer service, drive sales, and collect zero-party data will benefit greatly from an AI chatbot.

## Key features

### Lime Connect

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer History
- Customer Service Analytics
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Personalization
- Real-Time Analytics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Template Management
- Transcripts/Chat History
- Transfers/Routing

### Certainly

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer History
- Customer Service Analytics
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Personalization
- Real-Time Analytics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Template Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Lime Connect Profile](https://www.capterra.com.sg/software/131558/userlike-live-chat)
- [View Certainly Profile](https://www.capterra.com.sg/software/183590/certainly)
- [View Original Comparison](https://www.capterra.com.sg/compare/131558/183590/userlike-live-chat/vs/certainly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Lime Connect vs Certainly Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Lime Connect vs Certainly. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/131558/183590/userlike-live-chat/vs/certainly","about":[{"@id":"https://www.capterra.com.sg/software/131558/userlike-live-chat#software"},{"@id":"https://www.capterra.com.sg/software/183590/certainly#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/131558/183590/userlike-live-chat/vs/certainly#breadcrumblist"},"@id":"https://www.capterra.com.sg/compare/131558/183590/userlike-live-chat/vs/certainly#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Lime Connect","description":"Lime Connect (formerly Userlike) is the leading German platform for AI-powered support automation, WhatsApp marketing, and customer messaging across all channels. \n\nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \nWith our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge.  \n\nAll messages from website chat, WhatsApp, email, and more are managed in the central Message Center, with professional service features, accessible via desktop and our mobile app.\n\nAdditional tools like WhatsApp Campaigns allow businesses to reach customers directly with personalized updates and offers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cc0f193c-8501-4603-b5fc-c7dd806a4547.png","url":"https://www.capterra.com.sg/software/131558/userlike-live-chat","@id":"https://www.capterra.com.sg/software/131558/userlike-live-chat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":647},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux"},{"name":"Certainly","description":"Certainly is a Conversational AI Platform made for ecommerce businesses, especially Shopify merchants. At Certainly, we enable companies to deliver exceptional experiences, improve AOV, deflect tickets, and scale their growth using our next-generation AI technology. We’re making ecommerce personal: insights from zero-party data from conversations with visitors ensure fewer product returns, lower cart abandonment, and higher customer lifetime value.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8ccc9cf2-edc2-4b46-99af-d309597c401b.png","url":"https://www.capterra.com.sg/software/183590/certainly","@id":"https://www.capterra.com.sg/software/183590/certainly#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":13},"operatingSystem":"Cloud, Apple, Windows"},{"@id":"https://www.capterra.com.sg/compare/131558/183590/userlike-live-chat/vs/certainly#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Lime Connect vs Certainly","position":3,"item":"https://www.capterra.com.sg/compare/131558/183590/userlike-live-chat/vs/certainly","@type":"ListItem"}]}]}
</script>