---
description: Side-by-side comparison of SolarWinds Service Desk vs Glean. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SolarWinds Service Desk vs Glean Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Software](/directory/32623/it-ticketing-systems-software/software) > [SolarWinds Service Desk \<span\>vs\</span\> Glean](https://www.capterra.com.sg/compare/129478/1031332/solarwinds-service-desk/vs/glean)

# Compare SolarWinds Service Desk vs Glean

Canonical: https://www.capterra.com.sg/compare/129478/1031332/solarwinds-service-desk/vs/glean

> Detailed comparison between SolarWinds Service Desk and Glean. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SolarWinds Service Desk | Glean |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 577 | 2 |
| **Starting Price** | US$39.00 | US$295.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### SolarWinds Service Desk

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees \&amp; internal other requesters).

### Glean

Glean is used by engineering, customer support, sales, marketing, IT teams, and enterprises in retail, financial services, healthcare, and higher education.

## Key features

### SolarWinds Service Desk

- API
- Access Controls/Permissions
- Analytics
- Asset Tracking
- Customizable Reports
- Drag & Drop Editor
- Feedback Management
- Full Text Search
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Monitoring
- Personalization and Recommendation
- Process/Workflow Automation
- Risk Analysis
- Role-Based Permissions
- Service History

### Glean

- API
- Access Controls/Permissions
- Analytics
- Customizable Frameworks
- Drag & Drop Editor
- Feedback Management
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Monitoring
- Natural Language Interface
- Natural Language Processing
- Personalization and Recommendation
- Process/Workflow Automation
- Role-Based Permissions

## Links

- [View SolarWinds Service Desk Profile](https://www.capterra.com.sg/software/129478/solarwinds-service-desk)
- [View Glean Profile](https://www.capterra.com.sg/software/1031332/glean)
- [View Original Comparison](https://www.capterra.com.sg/compare/129478/1031332/solarwinds-service-desk/vs/glean)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SolarWinds Service Desk vs Glean Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of SolarWinds Service Desk vs Glean. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/129478/1031332/solarwinds-service-desk/vs/glean","about":[{"@id":"https://www.capterra.com.sg/software/129478/solarwinds-service-desk#software"},{"@id":"https://www.capterra.com.sg/software/1031332/glean#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/129478/1031332/solarwinds-service-desk/vs/glean#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/129478/1031332/solarwinds-service-desk/vs/glean#webpage","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.capterra.com.sg/#website"}},{"name":"SolarWinds Service Desk","description":"SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/205b8b97-9c28-406f-8d26-89374c189275.png","url":"https://www.capterra.com.sg/software/129478/solarwinds-service-desk","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/129478/solarwinds-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":577,"ratingValue":4.6},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Glean","description":"Glean is an AI platform that connects enterprise data sources, enabling employees to find information, create content, and automate tasks. It integrates with over 100 business applications like Slack, Microsoft Teams, and Salesforce, indexing data across an organization's tech ecosystem while maintaining real-time permissions.\n\nThe platform has three main components. Glean Search offers enterprise-wide search capabilities across connected applications. Glean Assistant acts as a personalized AI companion for data analysis and content creation. Glean Agents allow for custom AI agents to automate work with governance controls.\n\nThe system maintains organizational context, allowing AI features to operate with awareness of company-specific information. It includes APIs and plugins for building tailored AI experiences. Glean Protect ensures secure and compliant AI deployment across the organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d6f49352-bd5f-4e21-adc9-afd2704850f2.jpeg","url":"https://www.capterra.com.sg/software/1031332/glean","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/1031332/glean#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2,"ratingValue":4.5},"offers":{"price":"295","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Software","position":2,"item":"/directory/32623/it-ticketing-systems-software/software","@type":"ListItem"},{"name":"SolarWinds Service Desk vs Glean","position":3,"item":"https://www.capterra.com.sg/compare/129478/1031332/solarwinds-service-desk/vs/glean","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/compare/129478/1031332/solarwinds-service-desk/vs/glean#breadcrumblist"}]}
</script>