---
description: Side-by-side comparison of Deskpro vs ServiceNow Customer Service Management. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Deskpro vs ServiceNow Customer Service Management Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Deskpro \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.capterra.com.sg/compare/127288/192052/deskpro/vs/servicenow-customer-service-management)

# Compare Deskpro vs ServiceNow Customer Service Management

Canonical: https://www.capterra.com.sg/compare/127288/192052/deskpro/vs/servicenow-customer-service-management

> Detailed comparison between Deskpro and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Deskpro | ServiceNow Customer Service Management |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 38 | 152 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Deskpro

Deskpro is made for any organization that wants to deliver exceptional service; from SMEs to Enterprises. Modern helpdesk software for your customer service, product support and service desk needs.

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

## Key features

### Deskpro

- API
- Application Management
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Database
- Email Management
- Help Desk Management
- Key Performance Indicators
- Live Chat
- Multi-Channel Communication
- Personalization
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### ServiceNow Customer Service Management

- API
- Application Management
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Database
- Email Management
- Help Desk Management
- Key Performance Indicators
- Live Chat
- Multi-Channel Communication
- Personalization
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Deskpro Profile](https://www.capterra.com.sg/software/127288/deskpro)
- [View ServiceNow Customer Service Management Profile](https://www.capterra.com.sg/software/192052/servicenow-customer-service-management)
- [View Original Comparison](https://www.capterra.com.sg/compare/127288/192052/deskpro/vs/servicenow-customer-service-management)

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