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OTRS vs Zendesk Suite
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Not provided by vendor
US$55.00/month
Overall
4.5 (93)Overall
4.4 (4,012)
As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Help Desk Management
- Issue Scheduling
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Help Desk Management
- Issue Scheduling
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
