FocalScope vs Spiceworks IT Help Desk

Best for

Who Uses This Software?

SMEs to large enterprises looking for a powerful, user-friendly email ticket management and live chat solution based on Microsoft SQL. You decide if you prefer cloud or inhouse server solution.
System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.
Pricing

Starting Price

US$20.00/month
US$0.01/one-time

Free Trial

  • Yes
  • Yes

Free Version

  • Yes
  • Yes

Details

Pricing in 2 tiers ($9, $39)
Spiceworks is a free IT help desk solution.
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Email Integration
  • Knowledge Base
  • Knowledge Base Management
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Ticket Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Email Integration
  • Knowledge Base
  • Knowledge Base Management
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Ticket Management
Ratings

Overall

5 / 5
4.4 / 5

Ease of Use

5 / 5
4.3 / 5

Customer Service

5 / 5
4.2 / 5

Features & Functionality

5 / 5
4.2 / 5

Value for Money

5 / 5
4.6 / 5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars