FocalScope vs Spiceworks IT Help Desk

US$20.00/month
US$0.01/one-time
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Service
    5/5
  • Value for Money
    5/5
  • Ease of Use
    4.3/5
  • Features & Functionality
    4.2/5
  • Customer Service
    4.2/5
  • Value for Money
    4.6/5
SMEs to large enterprises looking for a powerful, user-friendly email ticket management and live chat solution based on Microsoft SQL. You decide if you prefer cloud or inhouse server solution.
System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.
10/10
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Email Integration
  • Knowledge Base
  • Knowledge Base Management
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Ticket Management
10/10
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Email Integration
  • Knowledge Base
  • Knowledge Base Management
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Ticket Management

Web/Installed

Mobile

Web/Installed

Mobile

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
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