---
description: Side-by-side comparison of PagerDuty vs BMC Helix ITSM. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PagerDuty vs BMC Helix ITSM Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [PagerDuty \<span\>vs\</span\> BMC Helix ITSM](https://www.capterra.com.sg/compare/125693/164195/pagerduty/vs/remedy-it-service-management)

# Compare PagerDuty vs BMC Helix ITSM

Canonical: https://www.capterra.com.sg/compare/125693/164195/pagerduty/vs/remedy-it-service-management

> Detailed comparison between PagerDuty and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | PagerDuty | BMC Helix ITSM |
| **Overall rating** | 4.6/5 | 4.1/5 |
| **Total Reviews** | 221 | 116 |
| **Starting Price** | US$10.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### PagerDuty

Organizations of all sizes across technology, financial services, healthcare, retail, government, education, and nonprofit industries.

### BMC Helix ITSM

\-

## Key features

### PagerDuty

- API
- Alerts/Notifications
- Dashboard
- Data Storage Management
- Email Management
- Event Logs
- Incident Management
- Mobile Alerts
- Monitoring
- Project Management
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Root Cause Analysis
- Scheduling
- Single Sign On

### BMC Helix ITSM

- API
- Activity Tracking
- Alerts/Notifications
- Asset Tracking
- Dashboard
- Help Desk Management
- Incident Management
- Reporting & Statistics
- Support Ticket Management

## Links

- [View PagerDuty Profile](https://www.capterra.com.sg/software/125693/pagerduty)
- [View BMC Helix ITSM Profile](https://www.capterra.com.sg/software/164195/remedy-it-service-management)
- [View Original Comparison](https://www.capterra.com.sg/compare/125693/164195/pagerduty/vs/remedy-it-service-management)

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