---
description: Side-by-side comparison of osTicket vs Redmine. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: osTicket vs Redmine Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [osTicket \<span\>vs\</span\> Redmine](https://www.capterra.com.sg/compare/125118/201260/osticket/vs/redmine)

# Compare osTicket vs Redmine

Canonical: https://www.capterra.com.sg/compare/125118/201260/osticket/vs/redmine

> Detailed comparison between osTicket and Redmine. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | Redmine |
| **Overall rating** | 4.3/5 | 4.1/5 |
| **Total Reviews** | 76 | 177 |
| **Starting Price** | US$12.00 | US$25.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | FAQs/Forum, Knowledge Base |
| **Training** | - | Videos |

## Best for

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

### Redmine

Technical teams use Redmine for project management, issue and bug tracking, customer help desk, collaborative file sharing, and repository hosting.

## Key features

### osTicket

- Customizable Fields
- Customizable Forms
- Dashboard
- Help Desk Management
- Support Ticket Management
- Task Management
- Templates

### Redmine

- Collaboration Tools
- Customizable Fields
- Document Management
- For IT Project Management
- Issue Management
- Kanban Board
- Milestone Tracking
- Multiple Projects
- Online Time Tracking Software
- Product Roadmapping
- Project Planning
- Projections
- Requirements Management
- Status Tracking
- Task Management

## Links

- [View osTicket Profile](https://www.capterra.com.sg/software/125118/osticket)
- [View Redmine Profile](https://www.capterra.com.sg/software/201260/redmine)
- [View Original Comparison](https://www.capterra.com.sg/compare/125118/201260/osticket/vs/redmine)

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