---
description: Side-by-side comparison of osTicket vs UVdesk. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: osTicket vs UVdesk Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [osTicket \<span\>vs\</span\> UVdesk](https://www.capterra.com.sg/compare/125118/158346/osticket/vs/uvdesk)

# Compare osTicket vs UVdesk

Canonical: https://www.capterra.com.sg/compare/125118/158346/osticket/vs/uvdesk

> Detailed comparison between osTicket and UVdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | UVdesk |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 76 | 24 |
| **Starting Price** | US$12.00 | US$11.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | Live Online, Webinars, Documentation, Videos |

## Best for

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

### UVdesk

The help desk software has found its significant value in various industries like Real-Estate, hospitality, E-commerce, Insurance etc and it is a great tool for SME's for lending support to the users.

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Customizable Fields
- Customizable Forms
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### UVdesk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View osTicket Profile](https://www.capterra.com.sg/software/125118/osticket)
- [View UVdesk Profile](https://www.capterra.com.sg/software/158346/uvdesk)
- [View Original Comparison](https://www.capterra.com.sg/compare/125118/158346/osticket/vs/uvdesk)

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