---
description: Side-by-side comparison of Freshdesk vs HubSpot Service Hub. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs HubSpot Service Hub Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> HubSpot Service Hub](https://www.capterra.com.sg/compare/124981/182476/freshdesk/vs/hubspot-service-hub)

# Compare Freshdesk vs HubSpot Service Hub

Canonical: https://www.capterra.com.sg/compare/124981/182476/freshdesk/vs/hubspot-service-hub

> Detailed comparison between Freshdesk and HubSpot Service Hub. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | HubSpot Service Hub |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3486 | 193 |
| **Starting Price** | US$19.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

### HubSpot Service Hub

Customer support departments, marketing teams, sales teams, content creators, and operations teams.

## Key features

### Freshdesk

- API
- Analytics
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### HubSpot Service Hub

- API
- Analytics
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View HubSpot Service Hub Profile](https://www.capterra.com.sg/software/182476/hubspot-service-hub)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/182476/freshdesk/vs/hubspot-service-hub)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs HubSpot Service Hub Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Freshdesk vs HubSpot Service Hub. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/124981/182476/freshdesk/vs/hubspot-service-hub","about":[{"@id":"https://www.capterra.com.sg/software/124981/freshdesk#software"},{"@id":"https://www.capterra.com.sg/software/182476/hubspot-service-hub#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/124981/182476/freshdesk/vs/hubspot-service-hub#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/124981/182476/freshdesk/vs/hubspot-service-hub#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer support platform that brings together ticketing, communication, and automation in one place. Support teams use it to receive, organize, prioritize, and resolve customer inquiries from email, chat, phone, social media, and messaging apps through a single shared workspace.\n\nTeams can automate ticket routing and categorization, set SLA policies, collaborate using internal notes, and offer customers a self-service knowledge base and portal. Customizable workflows, templates, and over 1,000 third-party integrations help teams fit the platform to their existing processes.\n\nManagers get access to pre-built and custom analytics dashboards, CSAT surveys, and audit logs to monitor team performance and service quality.\n\nFreshdesk suits businesses of all sizes, from small startups to large enterprise teams, across industries such as ecommerce, fintech, travel, retail, logistics, and education.","image":"https://images.g2crowd.com/display-layer-screenshots/748/43f14142966ddd4618280744d2373326575ac3269021555f3b46e63eec80f0b9.webp","url":"https://www.capterra.com.sg/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/124981/freshdesk#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3486,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"HubSpot Service Hub","description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://images.g2crowd.com/display-layer-screenshots/57328/1bc2f482842ccb24a30533994a42079020b7deab02dd5d0bd4e74ae1982f889c.webp","url":"https://www.capterra.com.sg/software/182476/hubspot-service-hub","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/182476/hubspot-service-hub#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":193,"ratingValue":4.4},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.sg/compare/124981/182476/freshdesk/vs/hubspot-service-hub#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdesk vs HubSpot Service Hub","position":3,"item":"https://www.capterra.com.sg/compare/124981/182476/freshdesk/vs/hubspot-service-hub","@type":"ListItem"}]}]}
</script>