---
description: Side-by-side comparison of Freshdesk vs Zoho Assist. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Zoho Assist Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Zoho Assist](https://www.capterra.com.sg/compare/124981/181775/freshdesk/vs/zoho-assist)

# Compare Freshdesk vs Zoho Assist

Canonical: https://www.capterra.com.sg/compare/124981/181775/freshdesk/vs/zoho-assist

> Detailed comparison between Freshdesk and Zoho Assist. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Zoho Assist |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3409 | 1374 |
| **Starting Price** | US$19.00 | ₹480.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Zoho Assist

Outsourced IT \&amp; MSP Support, IT Support, Customer Help Desks.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Customizable Reports
- Dashboard
- Incident Management
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- On-Demand Recording
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Support Ticket Management
- Surveys & Feedback

### Zoho Assist

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Customizable Reports
- Dashboard
- Incident Management
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- On-Demand Recording
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View Zoho Assist Profile](https://www.capterra.com.sg/software/181775/zoho-assist)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/181775/freshdesk/vs/zoho-assist)

-----

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