---
description: Side-by-side comparison of Freshdesk vs Supremo Remote Desktop. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Supremo Remote Desktop Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Supremo Remote Desktop](https://www.capterra.com.sg/compare/124981/177094/freshdesk/vs/supremo-remote-desktop)

# Compare Freshdesk vs Supremo Remote Desktop

Canonical: https://www.capterra.com.sg/compare/124981/177094/freshdesk/vs/supremo-remote-desktop

> Detailed comparison between Freshdesk and Supremo Remote Desktop. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Supremo Remote Desktop |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3486 | 447 |
| **Starting Price** | US$19.00 | €178.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

### Supremo Remote Desktop

Remote assistance, IT professionals, System administrators, Tech Support, Tech Assistance Service, Customer service, IT support, Help Desk, Demo, Remote work, Remote desktop, Remote access, MSP

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Chat/Messaging
- File Sharing
- Inbox Management
- Live Chat
- Mobile Access
- Monitoring
- Prioritization
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing
- Support Ticket Management
- Ticket Management

### Supremo Remote Desktop

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Chat/Messaging
- File Sharing
- Inbox Management
- Live Chat
- Mobile Access
- Monitoring
- Prioritization
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing
- Support Ticket Management
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View Supremo Remote Desktop Profile](https://www.capterra.com.sg/software/177094/supremo-remote-desktop)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/177094/freshdesk/vs/supremo-remote-desktop)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Supremo Remote Desktop Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Freshdesk vs Supremo Remote Desktop. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/124981/177094/freshdesk/vs/supremo-remote-desktop","about":[{"@id":"https://www.capterra.com.sg/software/124981/freshdesk#software"},{"@id":"https://www.capterra.com.sg/software/177094/supremo-remote-desktop#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/124981/177094/freshdesk/vs/supremo-remote-desktop#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/124981/177094/freshdesk/vs/supremo-remote-desktop#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer support platform that brings together ticketing, communication, and automation in one place. Support teams use it to receive, organize, prioritize, and resolve customer inquiries from email, chat, phone, social media, and messaging apps through a single shared workspace.\n\nTeams can automate ticket routing and categorization, set SLA policies, collaborate using internal notes, and offer customers a self-service knowledge base and portal. Customizable workflows, templates, and over 1,000 third-party integrations help teams fit the platform to their existing processes.\n\nManagers get access to pre-built and custom analytics dashboards, CSAT surveys, and audit logs to monitor team performance and service quality.\n\nFreshdesk suits businesses of all sizes, from small startups to large enterprise teams, across industries such as ecommerce, fintech, travel, retail, logistics, and education.","image":"https://images.g2crowd.com/display-layer-screenshots/748/43f14142966ddd4618280744d2373326575ac3269021555f3b46e63eec80f0b9.webp","url":"https://www.capterra.com.sg/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/124981/freshdesk#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3486,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Supremo Remote Desktop","description":"Supremo is a remote support software for Windows, macOS, iOS, and Android, combining remote access, RMM, Help Desk features, and AI-driven behavioral threat detection in a single tool for IT teams and MSP/MSSP - no configuration required, mobile included at no extra cost.\nScreen sharing, multi-monitor support, and command-line configuration speed up sessions, fitting into existing tools via open APIs.\nChat, address book, file transfer, remote printing, autoupdates and one-click unattended access are included. Sessions stay encrypted and 2FA-protected, with anti-brute-force and user authorization.\nRMM covers patch management, network scan, remote shell, and real-time process/service/event monitoring. Help Desk includes the possibility to enable a Support Team, the ticket Support Queue and per-contract billing.\nLicensing is by concurrent connections, not seats: unlimited endpoints to connect to and users included, plus mobile. As an option, monitored RMM endpoints add an extra dimension.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/71b779dc-24e7-4af0-8517-b67e39223a42.png","url":"https://www.capterra.com.sg/software/177094/supremo-remote-desktop","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/177094/supremo-remote-desktop#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":447,"ratingValue":4.7},"offers":{"price":"178","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.sg/compare/124981/177094/freshdesk/vs/supremo-remote-desktop#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdesk vs Supremo Remote Desktop","position":3,"item":"https://www.capterra.com.sg/compare/124981/177094/freshdesk/vs/supremo-remote-desktop","@type":"ListItem"}]}]}
</script>