---
description: Side-by-side comparison of Freshdesk vs Document360. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Document360 Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Document360](https://www.capterra.com.sg/compare/124981/177031/freshdesk/vs/document360)

# Compare Freshdesk vs Document360

Canonical: https://www.capterra.com.sg/compare/124981/177031/freshdesk/vs/document360

> Detailed comparison between Freshdesk and Document360. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Document360 |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3486 | 292 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

### Document360

Businesses of all sizes across SaaS, IT consulting, financial services, manufacturing, healthcare, and customer support industries.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Content Management
- Customizable Reports
- Customizable Templates
- Dashboard
- Full Text Search
- Knowledge Management
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Templates
- Wiki
- Workflow Management

### Document360

- API
- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Content Management
- Customizable Reports
- Customizable Templates
- Dashboard
- Full Text Search
- Knowledge Management
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Templates
- Wiki
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View Document360 Profile](https://www.capterra.com.sg/software/177031/document360)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/177031/freshdesk/vs/document360)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Document360 Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Freshdesk vs Document360. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/124981/177031/freshdesk/vs/document360","about":[{"@id":"https://www.capterra.com.sg/software/124981/freshdesk#software"},{"@id":"https://www.capterra.com.sg/software/177031/document360#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/124981/177031/freshdesk/vs/document360#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/124981/177031/freshdesk/vs/document360#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer support platform that brings together ticketing, communication, and automation in one place. Support teams use it to receive, organize, prioritize, and resolve customer inquiries from email, chat, phone, social media, and messaging apps through a single shared workspace.\n\nTeams can automate ticket routing and categorization, set SLA policies, collaborate using internal notes, and offer customers a self-service knowledge base and portal. Customizable workflows, templates, and over 1,000 third-party integrations help teams fit the platform to their existing processes.\n\nManagers get access to pre-built and custom analytics dashboards, CSAT surveys, and audit logs to monitor team performance and service quality.\n\nFreshdesk suits businesses of all sizes, from small startups to large enterprise teams, across industries such as ecommerce, fintech, travel, retail, logistics, and education.","image":"https://images.g2crowd.com/display-layer-screenshots/748/43f14142966ddd4618280744d2373326575ac3269021555f3b46e63eec80f0b9.webp","url":"https://www.capterra.com.sg/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/124981/freshdesk#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3486,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Document360","description":"Document360 is a cloud-based knowledge base platform that helps teams create, organize, and publish documentation for customers and internal staff. Businesses use it to build self-service help centers, SOPs, and wikis, reducing support ticket volume by giving users answers on demand.\n\nDocument360 includes a category manager, version control, a rich text and markdown editor, analytics, and role-based access controls. Teams can customize the look of their knowledge base and restrict content by audience.\n\nThe platform suits customer support, IT, and operations teams in small to midsize businesses across software, SaaS, and professional services industries.","image":"https://images.g2crowd.com/display-layer-screenshots/60129/a728386a1c4d2b7f2f520e23c7f6338a00727f5a4bcea6d5d6e9a29d694c9977.jpg","url":"https://www.capterra.com.sg/software/177031/document360","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/177031/document360#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":292,"ratingValue":4.7},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.sg/compare/124981/177031/freshdesk/vs/document360#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdesk vs Document360","position":3,"item":"https://www.capterra.com.sg/compare/124981/177031/freshdesk/vs/document360","@type":"ListItem"}]}]}
</script>