---
description: Side-by-side comparison of Freshdesk vs Document360. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Document360 Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Document360](https://www.capterra.com.sg/compare/124981/177031/freshdesk/vs/document360)

# Compare Freshdesk vs Document360

Canonical: https://www.capterra.com.sg/compare/124981/177031/freshdesk/vs/document360

> Detailed comparison between Freshdesk and Document360. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Document360 |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3470 | 292 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Document360

Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Manufacturing, Education, Healthcare, Legal, and more.&#10;&#10;Trusted by 100k+ users across the globe.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Content Management
- Customizable Reports
- Customizable Templates
- Dashboard
- Full Text Search
- Knowledge Management
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Templates
- Wiki
- Workflow Management

### Document360

- API
- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Content Management
- Customizable Reports
- Customizable Templates
- Dashboard
- Full Text Search
- Knowledge Management
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Templates
- Wiki
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View Document360 Profile](https://www.capterra.com.sg/software/177031/document360)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/177031/freshdesk/vs/document360)

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