---
description: Side-by-side comparison of Freshdesk vs ERPNext. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs ERPNext Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> ERPNext](https://www.capterra.com.sg/compare/124981/164441/freshdesk/vs/erpnext)

# Compare Freshdesk vs ERPNext

Canonical: https://www.capterra.com.sg/compare/124981/164441/freshdesk/vs/erpnext

> Detailed comparison between Freshdesk and ERPNext. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ERPNext |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3425 | 136 |
| **Starting Price** | US$19.00 | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### ERPNext

ERPNext works well for businesses for all sizes, right from SMBs to Enterprises with hundreds to thousands of employees.

## Key features

### Freshdesk

- API
- Activity Dashboard
- Automatic Call Distribution
- CRM
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Engagement Tracking
- Monitoring
- Project Management
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Task Management
- Third-Party Integrations
- Wiki
- Workflow Management

### ERPNext

- API
- Accounting
- Activity Dashboard
- CRM
- Customizable Reports
- Project Management
- Real-Time Data
- Reporting/Analytics
- Sales Management
- Task Management
- Third-Party Integrations
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View ERPNext Profile](https://www.capterra.com.sg/software/164441/erpnext)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/164441/freshdesk/vs/erpnext)

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