---
description: Side-by-side comparison of Freshdesk vs JustCall. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs JustCall Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshdesk \<span\>vs\</span\> JustCall](https://www.capterra.com.sg/compare/124981/157853/freshdesk/vs/justcall)

# Compare Freshdesk vs JustCall

Canonical: https://www.capterra.com.sg/compare/124981/157853/freshdesk/vs/justcall

> Detailed comparison between Freshdesk and JustCall. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | JustCall |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 3409 | 223 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### JustCall

Small and mid sized businesses to large enterprises.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- On-Demand Recording
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Templates
- Workflow Management

### JustCall

- API
- Access Controls/Permissions
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- On-Demand Recording
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Templates
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View JustCall Profile](https://www.capterra.com.sg/software/157853/justcall)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/157853/freshdesk/vs/justcall)

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