---
description: Side-by-side comparison of Freshdesk vs ServiceNow. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs ServiceNow Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> ServiceNow](https://www.capterra.com.sg/compare/124981/152871/freshdesk/vs/servicenow)

# Compare Freshdesk vs ServiceNow

Canonical: https://www.capterra.com.sg/compare/124981/152871/freshdesk/vs/servicenow

> Detailed comparison between Freshdesk and ServiceNow. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | ServiceNow |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3486 | 361 |
| **Starting Price** | US$19.00 | US$100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## Key features

### Freshdesk

- API
- Alerts/Escalation
- CRM
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

### ServiceNow

- API
- Alerts/Escalation
- CRM
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View ServiceNow Profile](https://www.capterra.com.sg/software/152871/servicenow)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/152871/freshdesk/vs/servicenow)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs ServiceNow Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Freshdesk vs ServiceNow. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/124981/152871/freshdesk/vs/servicenow","about":[{"@id":"https://www.capterra.com.sg/software/124981/freshdesk#software"},{"@id":"https://www.capterra.com.sg/software/152871/servicenow#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/124981/152871/freshdesk/vs/servicenow#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/124981/152871/freshdesk/vs/servicenow#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer support platform that brings together ticketing, communication, and automation in one place. Support teams use it to receive, organize, prioritize, and resolve customer inquiries from email, chat, phone, social media, and messaging apps through a single shared workspace.\n\nTeams can automate ticket routing and categorization, set SLA policies, collaborate using internal notes, and offer customers a self-service knowledge base and portal. Customizable workflows, templates, and over 1,000 third-party integrations help teams fit the platform to their existing processes.\n\nManagers get access to pre-built and custom analytics dashboards, CSAT surveys, and audit logs to monitor team performance and service quality.\n\nFreshdesk suits businesses of all sizes, from small startups to large enterprise teams, across industries such as ecommerce, fintech, travel, retail, logistics, and education.","image":"https://images.g2crowd.com/display-layer-screenshots/748/43f14142966ddd4618280744d2373326575ac3269021555f3b46e63eec80f0b9.webp","url":"https://www.capterra.com.sg/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/124981/freshdesk#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3486,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"ServiceNow","description":"ServiceNow Configuration Management Database (CMDB) provides visibility into IT infrastructure and services, serving as a single system of record for configuration item data. Integrated with IT systems via service graph connectors, it creates a unified view of the digital landscape, breaking down silos and enabling effective management of digital product lifecycles.\n\nThe CMDB automates data acquisition, continuously refreshing information to assess risk, impact, and maintain data accuracy for AI outcomes and audits. Its visualization and reporting tools offer a clear view of CI relationships.\n\nBy consolidating data from multiple sources, ServiceNow CMDB delivers a single source of truth, enhancing decision-making, operational efficiency, and risk management. Seamlessly connecting with the broader ServiceNow platform, it strengthens workflows across the enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0848cb76-626a-41e4-81ed-86b3a104f51b.png","url":"https://www.capterra.com.sg/software/152871/servicenow","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/152871/servicenow#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":361,"ratingValue":4.5},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.sg/compare/124981/152871/freshdesk/vs/servicenow#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdesk vs ServiceNow","position":3,"item":"https://www.capterra.com.sg/compare/124981/152871/freshdesk/vs/servicenow","@type":"ListItem"}]}]}
</script>