---
description: Side-by-side comparison of Freshdesk vs Trakdesk. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Trakdesk Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshdesk \<span\>vs\</span\> Trakdesk](https://www.capterra.com.sg/compare/124981/150996/freshdesk/vs/trakdesk)

# Compare Freshdesk vs Trakdesk

Canonical: https://www.capterra.com.sg/compare/124981/150996/freshdesk/vs/trakdesk

> Detailed comparison between Freshdesk and Trakdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Trakdesk |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 3409 | 12 |
| **Starting Price** | US$19.00 | US$11.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Trakdesk

Trakdesk is a help desk softward designed around a stremlined ticketing system and customer experience.A gamification option allows for competition among employees to reach various performance goals.

## Key features

### Freshdesk

- Alerts/Escalation
- Automated Routing
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Branding
- Customizable Reports
- Knowledge Base Management
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Ticket Management
- Wiki

### Trakdesk

- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View Trakdesk Profile](https://www.capterra.com.sg/software/150996/trakdesk)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/150996/freshdesk/vs/trakdesk)

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