---
description: Side-by-side comparison of Freshdesk vs BOSSDesk. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs BOSSDesk Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshdesk \<span\>vs\</span\> BOSSDesk](https://www.capterra.com.sg/compare/124981/144825/freshdesk/vs/boss-solutions)

# Compare Freshdesk vs BOSSDesk

Canonical: https://www.capterra.com.sg/compare/124981/144825/freshdesk/vs/boss-solutions

> Detailed comparison between Freshdesk and BOSSDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | BOSSDesk |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3409 | 139 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### BOSSDesk

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

## Key features

### Freshdesk

- API
- Activity Tracking
- Chat/Messaging
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### BOSSDesk

- API
- Activity Tracking
- Chat/Messaging
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View BOSSDesk Profile](https://www.capterra.com.sg/software/144825/boss-solutions)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/144825/freshdesk/vs/boss-solutions)

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