---
description: Side-by-side comparison of Freshdesk vs UserVoice. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs UserVoice Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshdesk \<span\>vs\</span\> UserVoice](https://www.capterra.com.sg/compare/124981/135908/freshdesk/vs/uservoice)

# Compare Freshdesk vs UserVoice

Canonical: https://www.capterra.com.sg/compare/124981/135908/freshdesk/vs/uservoice

> Detailed comparison between Freshdesk and UserVoice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | UserVoice |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 3408 | 70 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### UserVoice

Product managers, product executives, and customer advocates at SaaS \&amp; Software companies.

## Key features

### Freshdesk

- API
- Activity Dashboard
- Activity Tracking
- CRM
- Collaboration Tools
- Customer Segmentation
- Dashboard
- Discussions/Forums
- Email Management
- Engagement Tracking
- Feedback Management
- Knowledge Base Management
- Mobile Access
- Multi-Channel Data Collection
- Negative Feedback Management
- Prioritization
- Project Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### UserVoice

- API
- Activity Dashboard
- Activity Tracking
- CRM
- Collaboration Tools
- Customer Segmentation
- Dashboard
- Discussions/Forums
- Email Management
- Engagement Tracking
- Feedback Management
- Knowledge Base Management
- Mobile Access
- Multi-Channel Data Collection
- Negative Feedback Management
- Prioritization
- Project Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View UserVoice Profile](https://www.capterra.com.sg/software/135908/uservoice)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/135908/freshdesk/vs/uservoice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs UserVoice Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Freshdesk vs UserVoice. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/124981/135908/freshdesk/vs/uservoice","about":[{"@id":"https://www.capterra.com.sg/software/124981/freshdesk#software"},{"@id":"https://www.capterra.com.sg/software/135908/uservoice#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/124981/135908/freshdesk/vs/uservoice#breadcrumblist"},"@id":"https://www.capterra.com.sg/compare/124981/135908/freshdesk/vs/uservoice#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.com.sg/software/124981/freshdesk","@id":"https://www.capterra.com.sg/software/124981/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"UserVoice","description":"UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e73028d0-da1c-4eb7-9d9a-ffa194cb6c45.png","url":"https://www.capterra.com.sg/software/135908/uservoice","@id":"https://www.capterra.com.sg/software/135908/uservoice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":70},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.sg/compare/124981/135908/freshdesk/vs/uservoice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Freshdesk vs UserVoice","position":3,"item":"https://www.capterra.com.sg/compare/124981/135908/freshdesk/vs/uservoice","@type":"ListItem"}]}]}
</script>