---
description: Side-by-side comparison of Freshdesk vs Subiz. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Subiz Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshdesk \<span\>vs\</span\> Subiz](https://www.capterra.com.sg/compare/124981/132284/freshdesk/vs/subiz)

# Compare Freshdesk vs Subiz

Canonical: https://www.capterra.com.sg/compare/124981/132284/freshdesk/vs/subiz

> Detailed comparison between Freshdesk and Subiz. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Subiz |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 3408 | 10 |
| **Starting Price** | US$19.00 | US$9.59 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Subiz

Our target audience are online business user, website owner, marketer,  who're seeking to enhance their online sales and customer service performance and promote their websites.

## Key features

### Freshdesk

- Automatic Call Distribution
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Branding
- Customizable Reports
- Dashboard
- Engagement Tracking
- Live Chat
- Monitoring
- Project Management
- Real-time Consumer-facing Chat
- Screen Sharing
- Support Ticket Management
- Third-Party Integrations
- Wiki

### Subiz

- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Customizable Branding
- Dashboard
- Live Chat
- Real-time Consumer-facing Chat
- Screen Sharing
- Third-Party Integrations
- Transfers/Routing

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View Subiz Profile](https://www.capterra.com.sg/software/132284/subiz)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/132284/freshdesk/vs/subiz)

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