---
description: Side-by-side comparison of Freshdesk vs BoldDesk. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs BoldDesk Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> BoldDesk](https://www.capterra.com.sg/compare/124981/1032611/freshdesk/vs/bolddesk)

# Compare Freshdesk vs BoldDesk

Canonical: https://www.capterra.com.sg/compare/124981/1032611/freshdesk/vs/bolddesk

> Detailed comparison between Freshdesk and BoldDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | BoldDesk |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 3425 | 1 |
| **Starting Price** | US$19.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### BoldDesk

Designed for SMBs and enterprises in SaaS, IT services, e‑commerce, finance, education, and customer-facing teams that need scalable, efficient customer support management.

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### BoldDesk

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.com.sg/software/124981/freshdesk)
- [View BoldDesk Profile](https://www.capterra.com.sg/software/1032611/bolddesk)
- [View Original Comparison](https://www.capterra.com.sg/compare/124981/1032611/freshdesk/vs/bolddesk)

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