---
description: Side-by-side comparison of Totango vs Custify. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Totango vs Custify Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Totango \<span\>vs\</span\> Custify](https://www.capterra.com.sg/compare/123781/190125/totango/vs/custify)

# Compare Totango vs Custify

Canonical: https://www.capterra.com.sg/compare/123781/190125/totango/vs/custify

> Detailed comparison between Totango and Custify. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Totango | Custify |
| **Overall rating** | 3.7/5 | 4.9/5 |
| **Total Reviews** | 33 | 122 |
| **Starting Price** | - | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Totango

Large recurring revenue businesses that need to simplify their complex customer operations, gain revenue predictability from existing customers, or reduce churn for high-value accounts.

### Custify

B2B SaaS companies

## Key features

### Totango

- Account Alerts
- Account Management
- Alerts/Notifications
- Communication Management
- Customer Engagement
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Data Integration
- Data Visualization
- Feedback Management
- Health Score
- Lead Management
- Onboarding
- Reporting/Analytics
- Revenue Management
- Sentiment Analysis
- Survey/Poll Management
- Usage Tracking/Analytics

### Custify

- Account Alerts
- Account Management
- Alerts/Notifications
- Communication Management
- Customer Engagement
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customizable Reports
- Data Visualization
- Feedback Management
- Health Score
- Onboarding
- Reporting/Analytics
- Revenue Management
- Sentiment Analysis
- Survey/Poll Management
- Usage Tracking/Analytics

## Links

- [View Totango Profile](https://www.capterra.com.sg/software/123781/totango)
- [View Custify Profile](https://www.capterra.com.sg/software/190125/custify)
- [View Original Comparison](https://www.capterra.com.sg/compare/123781/190125/totango/vs/custify)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Totango vs Custify Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Totango vs Custify. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/123781/190125/totango/vs/custify","about":[{"@id":"https://www.capterra.com.sg/software/123781/totango#software"},{"@id":"https://www.capterra.com.sg/software/190125/custify#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/123781/190125/totango/vs/custify#breadcrumblist"},"@id":"https://www.capterra.com.sg/compare/123781/190125/totango/vs/custify#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Totango","description":"Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Totango empowers go-to-market teams—including Customer Success, Sales, Marketing, and Revenue—to work smarter, achieve meaningful outcomes, and refine revenue strategies through powerful, actionable insights.\n\nBy automating routine tasks and streamlining complex workflows, Totango allows teams to focus on high-impact activities that truly drive results. Industry leaders like SAP, Github, Schneider Electric, and Aircall rely on Totango to scale their efforts and adapt to evolving needs. Designed for growth and built with flexibility in mind, Totango enables seamless customer engagement at every stage of the lifecycle, helping businesses enhance strategies and maximize revenue potential.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/390d0943-98f6-4196-bb6e-508d7e5ea70f.png","url":"https://www.capterra.com.sg/software/123781/totango","@id":"https://www.capterra.com.sg/software/123781/totango#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.7,"bestRating":5,"ratingCount":33},"operatingSystem":"Cloud, Platform ios, Platform ipad"},{"name":"Custify","description":"Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/98e2c408-3c8e-4204-af01-0be39659dbe7.png","url":"https://www.capterra.com.sg/software/190125/custify","@id":"https://www.capterra.com.sg/software/190125/custify#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":122},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.sg/compare/123781/190125/totango/vs/custify#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Success Software","position":2,"item":"/directory/30961/customer-success/software","@type":"ListItem"},{"name":"Totango vs Custify","position":3,"item":"https://www.capterra.com.sg/compare/123781/190125/totango/vs/custify","@type":"ListItem"}]}]}
</script>