---
description: Side-by-side comparison of SmartProcess vs MasterControl Quality Excellence. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SmartProcess vs MasterControl Quality Excellence Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Business Process Management Software](/directory/30010/business-process-management/software) > [SmartProcess \<span\>vs\</span\> MasterControl Quality Excellence](https://www.capterra.com.sg/compare/119097/148577/cwa-smartprocess/vs/mastercontrol)

# Compare SmartProcess vs MasterControl Quality Excellence

Canonical: https://www.capterra.com.sg/compare/119097/148577/cwa-smartprocess/vs/mastercontrol

> Detailed comparison between SmartProcess and MasterControl Quality Excellence. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SmartProcess | MasterControl Quality Excellence |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 30 | 540 |
| **Starting Price** | US$1.00 | US$25,000.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SmartProcess

Any company looking for Business Process Management Software or Quality Management Software. Its intuitive interface and AI and workflow functions makes it suitable for any business.

### MasterControl Quality Excellence

Pharma, biotech, and medical device manufacturers, from startups to global enterprises, operating under FDA, EMA, ISO 13485, and GxP requirements across North America, Europe, and Asia-Pacific.

## Key features

### SmartProcess

- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Audit Trail
- Collaboration Tools
- Commenting/Notes
- Complaint Management
- Corrective and Preventive Actions (CAPA)
- Customizable Reports
- Defect Tracking
- Document Coding & Control
- Document Management
- Equipment Management
- Incident Management
- Monitoring
- Quality Control
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Workflow Management

### MasterControl Quality Excellence

- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Audit Trail
- Collaboration Tools
- Commenting/Notes
- Complaint Management
- Corrective and Preventive Actions (CAPA)
- Customizable Reports
- Defect Tracking
- Document Coding & Control
- Document Management
- Equipment Management
- Incident Management
- Monitoring
- Quality Control
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Workflow Management

## Links

- [View SmartProcess Profile](https://www.capterra.com.sg/software/119097/cwa-smartprocess)
- [View MasterControl Quality Excellence Profile](https://www.capterra.com.sg/software/148577/mastercontrol)
- [View Original Comparison](https://www.capterra.com.sg/compare/119097/148577/cwa-smartprocess/vs/mastercontrol)

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