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SysAid vs BMC Helix ITSM

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Not provided by vendor

Overall

4.5 (484)

Ease of Use
4.5 (484)
Features & Functionality
4.5 (484)
Customer Service
4.5 (484)
Value for Money
4.5 (484)

Overall

4.1 (115)

Ease of Use
3.7 (115)
Features & Functionality
4.0 (115)
Customer Service
3.9 (115)
Value for Money
3.9 (115)

Organizations of all sizes and industries, from SMBs to Fortune 500 companies. Every SysAid edition, from Help Desk to ITSM, can be customized according to the needs of businesses.

10/10

Activity Dashboard
Activity Tracking
Approval Process Control
Asset Tracking
Change Management
Help Desk Management
Incident Management
Problem Management
Reporting & Statistics
Support Ticket Management

10/10

Activity Dashboard
Activity Tracking
Approval Process Control
Asset Tracking
Change Management
Help Desk Management
Incident Management
Problem Management
Reporting & Statistics
Support Ticket Management

Cloud-based
On-premise

Cloud-based
On-premise

In Person
Live Online
Webinars
Documentation
Videos

In Person
Live Online
Webinars
Documentation
Videos

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat