---
description: Side-by-side comparison of LiveAgent vs Hybrid Chat. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Hybrid Chat Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Hybrid Chat](https://www.capterra.com.sg/compare/102188/199127/liveagent/vs/hybrid-chat)

# Compare LiveAgent vs Hybrid Chat

Canonical: https://www.capterra.com.sg/compare/102188/199127/liveagent/vs/hybrid-chat

> Detailed comparison between LiveAgent and Hybrid Chat. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Hybrid Chat |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 1 |
| **Starting Price** | US$15.00 | US$168.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Linux (On-Premise), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Hybrid Chat

Expertflow Hybrid Chat is fully functional in contact centers of Banks, Telecom companies, Health Care centers  \&amp; Airlines. It provides visual IVR for self-service and can also connect to agent.

## Key features

### LiveAgent

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- File Sharing
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Hybrid Chat

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- File Sharing
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.capterra.com.sg/software/102188/liveagent)
- [View Hybrid Chat Profile](https://www.capterra.com.sg/software/199127/hybrid-chat)
- [View Original Comparison](https://www.capterra.com.sg/compare/102188/199127/liveagent/vs/hybrid-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Hybrid Chat Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of LiveAgent vs Hybrid Chat. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/102188/199127/liveagent/vs/hybrid-chat","about":[{"@id":"https://www.capterra.com.sg/software/102188/liveagent#software"},{"@id":"https://www.capterra.com.sg/software/199127/hybrid-chat#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/102188/199127/liveagent/vs/hybrid-chat#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/102188/199127/liveagent/vs/hybrid-chat#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.com.sg/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Hybrid Chat","description":"Live chat, integrated to \n*any chat channel (WhatsApp, Viber, SMS, Webchat, Facebook Messenger, Instagram,..)\n*your chatbot (Google Dialogflow, rasa.ai, IBM Watson,..)\n*CRM (Microsoft Dynamics, Salesforce, Siebel, Oracle, SAP,..) \n*call center (Cisco Contact Center (UCCX, UCCE/PCCE), Genesys, FusionPBX..)\n*Supervisor features to observe agent/queue stats, add announcements, accept Hand Raise, Silent Monitoring, Barge-in, Whisper,  add announcement etc.\nhttps://www.expertflow.com/chat","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3ea2593a-c6f5-41d5-83b5-bdf5ec41f659.png","url":"https://www.capterra.com.sg/software/199127/hybrid-chat","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/199127/hybrid-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"168","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Linux on premise, Android"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs Hybrid Chat","position":3,"item":"https://www.capterra.com.sg/compare/102188/199127/liveagent/vs/hybrid-chat","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/compare/102188/199127/liveagent/vs/hybrid-chat#breadcrumblist"}]}
</script>