---
description: Side-by-side comparison of LiveAgent vs EngageBay CRM. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs EngageBay CRM Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> EngageBay CRM](https://www.capterra.com.sg/compare/102188/178819/liveagent/vs/engagebay-marketing)

# Compare LiveAgent vs EngageBay CRM

Canonical: https://www.capterra.com.sg/compare/102188/178819/liveagent/vs/engagebay-marketing

> Detailed comparison between LiveAgent and EngageBay CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | EngageBay CRM |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1753 | 907 |
| **Starting Price** | US$15.00 | US$14.99 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### EngageBay CRM

Small to medium size businesses that require affordable, all in one sales and marketing software to acquire, engage, nurture and convert visitors to customers.

## Key features

### LiveAgent

- API
- Account Management
- Automatic Call Distribution
- Call Scripting
- Call Tracking Metrics
- Client Management
- Computer Telephony Integration
- Dashboard
- Email Monitoring
- Engagement Tracking
- For Startups
- Help Desk Management
- Lead Capture
- Lead Management
- Live Chat
- Performance Management
- Reminders
- Segmentation
- Support Ticket Management
- Transfers/Routing

### EngageBay CRM

- API
- Account Management
- Automatic Call Distribution
- Call Scripting
- Call Tracking Metrics
- Client Management
- Computer Telephony Integration
- Dashboard
- Email Monitoring
- Engagement Tracking
- For Startups
- Help Desk Management
- Lead Capture
- Lead Management
- Live Chat
- Performance Management
- Reminders
- Segmentation
- Support Ticket Management
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.capterra.com.sg/software/102188/liveagent)
- [View EngageBay CRM Profile](https://www.capterra.com.sg/software/178819/engagebay-marketing)
- [View Original Comparison](https://www.capterra.com.sg/compare/102188/178819/liveagent/vs/engagebay-marketing)

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